Returned Goods Policy
Thirty Day No Hassle Returns: Any catalog product(s) can be returned for full credit no questions asked within 30 days of the day it was originally accepted. All Products must be shipped with a Return Authorization number (RA#) provided by First Healthcare, freight prepaid to First’s location, and must arrive unused and undamaged.
*Customized products (ex. custom logo imprinted charts) are not eligible for returns unless defective.
Returns 31-60 Days: Products returned between 31-60 days will be subject to a a 20% restocking fee.
Returns After 60 Days: Returns after 60 days for any catalog product(s) are at the sole discretion of First Healthcare, and if approved for return and received in good order, may be subject to a 20% restocking fee. No return will be accepted without a Return Authorization number (RA#) provided by First.
For details on returns under warranty please refer to our Limited Warranty.