First Healthcare Products, Inc. (First) warrants that all products will remain free of defects in material and workmanship for a period of five years from the date of receipt of the product, subject to any exclusions and limitations as set forth below.


  • Three-year warranty on all poly chart index dividers, and poly stat flags products - excluding pockets
  • Two-year warranty on all porta cart and utility cart products and electric lift assemblies.
  • Eighteen month warranty on all MCB clipboards
  • One-year warranty on Magneflex arms and electronic locks
  • Thirty day warranty on all Service Programs
  • All original Equipment Manufacturer (OEM) Products resold by First Healthcare Products are warranted by the respective manufacturer, including power systems, power cords, and computer hardware.

Further Exclusions and Limitations

These warranties do not cover product abuse, modification and failure to adhere to product instructions, improper operations and/or misuse. First is not responsible for damage arising from failure to follow instructions relating to the product’s intended use. First is not responsible for injury or loss caused by or associated with the installation and/or use of equipment in any manner other than in strict conformance with the instructions set forth in its installation manuals, supplemental assembly and installation instruction sheets, technical bulletins and/or product literature. You will provide First immediate written notice of any personal injury resulting from the use of First products.

First does not warrant damages or defects to the First product under the following conditions: an Act of God, unauthorized service or repair of the First products, damage from electrical power problems, usage of parts or components not supplied by First, failure to follow product instructions and guidelines, unauthorized changes to the First product, shipping damage (other than original shipment from First), failure to perform preventative maintenance, or damage caused by peripherals or software or from other external sources.

Exclusive Remedy

Warranty Repair: In the event that any First equipment becomes defective in material or workmanship during the warranty period, First will determine with you if the product defect is covered under warranty. First, at its sole discretion, may replace or repair the unit determined to be under warranty at a designated First location or at your location. The labor costs associated with the repair of the product may be the responsibility of First if determined to be under warranty. You must receive pre-approval by First for the labor costs prior to repair or replacement of warranty products. You must contact First to obtain a Return Material Authorization (RMA) number. An RMA number may be obtained by contacting First Customer Care online or by telephone within your specific region. Contact information is available to you on the First web site at www.firstproducts.com. Performance of any repair or replacement on product under warranty does not renew or extend the warranty period.

Non-Warranty Repair: You may return a product for repair that is not covered by warranty only if you have received a preapproved RMA number from First Customer Care. Labor costs and freight charges associated with non-warranty repair will be the sole responsibility of the customer, reseller or installer/integrator. A standard repair fee, specific to the product, is charged for any product that is repaired outside of the warranty period. Repairs on products out of warranty also carry a 90-day warranty, effective the day that you receive the item after repair.

For products that are not covered under warranty, First offers you the following options:

  • You may upgrade to a newer, functionally equivalent product at a normal MSR list price
  • First will return the product to you
  • You can request in writing that First appropriately dispose of the product for you. A fee may apply for this service as designated by local law

Non-Defective Products: You are notified if, after examining and testing a returned product, First concludes that the product is not defective. The product is returned to you and you would be responsible for the freight charges associated with the return.

Warranty Disclaimer

Except as expressly set forth in this Limited Warranty and to the greatest extent allowed by law, First makes no other representations, warranties or conditions, express or implied, including any implied representations, warranties or conditions of merchant ability, fitness for a particular purpose, non-infringement, and non-interference. No agent, employee or representative of First has any authority to bind First to any affirmation, representation or warranty concerning First products or parts, except as stated herein First does not warrant that your use of the First product will be uninterrupted or error free. This warranty is expressly limited to purchasers of First products from First directly or from First authorized resellers. The warranty is limited to First products and components. The warranty does not include any device mounted or attached to a First product, such as a phone, computer, tablet or other device. Any implied warranties that may be imposed by law are limited in duration to the Limited Warranty period, to the greatest extent allowed by law. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this Limited Warranty may not apply to you. This Limited Warranty is subject to change without notification. First Products are not intended to cure, treat, mitigate or prevent any disease.

Warranty Transferability

This Limited Warranty is available only to the original end consumer and is non-transferable. For this warranty to be valid, the First product must have been purchased directly from an authorized distributor, reseller and/or authorized representative of First.

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